Our case development services build a strong foundation for successful client outcomes. An integrated, cost-effective approach to intake, qualification, and communication lets you supplement or scale current operations with our deep bench of capital, technology, and human resources. We work side-by-side with your team to support and understand your requirements, including delivery of data, documents, and reports that fit your existing process. That means you get the benefits of outsourcing without sacrificing quality or hands-on control.
Claimant Communication Support
Managing communication with a large population of clients—whether to collect information or to keep them informed—is a challenge. Our technology investments and experienced team provides a scalable platform to meet this need and extend the client service and communication approach you already have in place.
We train our fulfillment center and claimant service teams to your standards for retainer and/or intake processing and on managing communications with your inventory for both updates and fact-finding outreach. Comprehensive reporting provides a clear view into status, progress, potential obstacles, and how to overcome them.
Medical Record Retrieval & Review
We start with close collaboration to set review and reporting standards and establish clear communication between our retrieval and review staff and your team. We work with your preferred retrieval vendor or leverage our relationships to obtain preferred terms and manage all aspects of the retrieval process, including record handling and facility fees, obtaining authorizations, and curing information gaps and defects.
Our experienced review analysts are trained on both the litigation and your review standards before assignment to a project. All medical data is captured and kept in a structured database—easily accessible for automated population of short-form complaints and plaintiff fact sheets, delivery to your system, or other reporting and analysis.
Follow up to resolve record and data deficiencies can be handled directly by Garretson case managers, or by reporting to your team. Either way, we will work to ensure timely progression of each case to inventory or discharge according to your standards.
Plaintiff Fact Sheet Fulfillment
Our Plaintiff Fact Sheet Fulfillment services leverage our medical record, data management, and communication capabilities to streamline the fact sheet process and fulfill each claimant's profile, minimizing the strain on your back office and need to source and manage temporary workers. When necessary, our claimant communication support services can obtain personal knowledge information via outbound phone contact.
Comprehensive tracking and reporting lets your team direct and closely monitor the process, prioritizing particular files as needed. Whether a litigation requires submission to a dedicated fact sheet system or standard submission, we will handle the fulfillment and processing of all documents and templates for your final approval and delivery to the court.